Dr. Tony Alessandra Interviews Shep Hyken on Moments of Magic
Narrated by Dr. Tony Alessandra
- Released
- February 21, 2013
- Length
- 28 mins
- Format
- Speech
- Publisher
- Alessandra & Associates, Inc.
In this engaging interview, Dr. Tony Alessandra speaks with Shep Hyken about the concept of "Moments of Magic" in customer service. Hyken emphasizes that merely satisfying customers is not enough, as it can lead to mediocrity and customer loss. He highlights the pivotal role of speed and consistency in delivering exceptional service that truly sets businesses apart.
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