Empowered

In "Empowered," Josh Bernoff and Ted Schadler explore how organizations can harness the potential of HEROes—highly empowered and resourceful operatives—who leverage accessible technology to drive innovation and connect with customers. The audiobook provides a roadmap for transforming businesses to embrace these creative problem solvers by fostering collaboration between employees, management, and IT. Grounded in research and enriched with case studies, "Empowered" offers insights and strategies to enhance competitiveness in an age where informed customers wield significant influence.