Practical Innovation in Government

In this insightful guide, authors Alan Robinson and Dean Schroeder present a transformative approach for managers at all levels in government to enhance efficiency, challenging the conventional wisdom that government should operate like a business. Based on a comprehensive six-year, five-country study of 77 government organizations, they reveal that while private-sector improvement strategies fall short in the public sector, unique practices can lead to remarkable results. By emphasizing front-line-driven improvement led by supervisors and low-level managers, they highlight real-world successes, such as significant reductions in wait times and boosts in student reading levels, showcasing how incremental, employee-driven enhancements can drive operational excellence.